RB
Riley B

1 reviews | Active since Jan 2018

03 Jan 2018, 15:57

Disappointing customer service

Food delayed , waiter confused , food not presented as per menu. Adults got served before kids, Have to specifically call for table items such as cutlery,sauces and menus . Presentation poor . Their logo is we serve free smiles yet while table delivery there is anger and stubbornness. Wrong order for children . Never train their waiters .

0
Replies (1)
Milky Lane
Milky Lane's reply16 Mar 2018, 14:53
Official

Thank you very much for taking the time to report your experience with our Cornubia Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.


Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,

The Milkylane Team.