1 reviews | Active since Nov 2015
Cheated and an extra attitude on top
On the 13th January 2018 I ordered the Choco Blast which had to consist of NiceCream,an Oreo, cookie s'more, choco late syrup and Cadbury Dairy milk Bubbly Oreo chocolate as per the adverti*****t on the ad. unfortunately my Choco blast consisted of NiceCream and an Oreo cookie. No one bothered to advice that they were out of ingredients nor did they bother to substitute them. when I asked I was given an attitude and told they don't have the wafer no the choco late and just gave me an extra Oreo cookie. hey didn't bother to advice prior nor substitute the chocolate. absolutely disappointed especially because its in Sun City where we get tourists. deeply disappointed.
Thank you very much for taking the time to report your experience with our Sun City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team.
Thank you very much for taking the time to report your experience with our Sun City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team.