MS
Mariska S
1 reviews | Active since Jan 2012
31 Jan 2016, 21:31
Caramel???? More like window putty
We always make the drive to the Matlosana Mall for a Milky Lane ice cream, but today will be the last time. We ordered a cup of ice cream with the caramel dip, which we always get, and the reason we get this dip is because it is beyond delicious, but today the caramel had a weird colour: it was a light brown, almost putty-like colour and when we tasted it, it was AWFUL. There was definitely something off with it and it even effected the taste of the ice cream. We had to throw the enitre cup away. What a waste! Now we'll just rather drive to the convenience store down the road and buy a Magnum or something, because that left more than just a bad taste in the mouth. Very disappointed.
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Milky Lane's replyOfficial
03 Feb 2016, 12:38Hello isamark,
Thank you very much for taking the time to report your experience with our Matlosana Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkyane Customer Care
Thank you very much for taking the time to report your experience with our Matlosana Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkyane Customer Care
Milky Lane's reply03 Feb 2016, 12:38
Official
Hello isamark,
Thank you very much for taking the time to report your experience with our Matlosana Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkyane Customer Care
Thank you very much for taking the time to report your experience with our Matlosana Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkyane Customer Care