CS
Candice S

1 reviews | Active since May 2015

13 May 2015, 14:48

Bad service and Bad food

I was at Milky Lane Greenstone over the past weekend, as we were really in the mood for a milky lane milkshake and waffle, And what a disappointment, from start to finish. The women who helped us was so unfriendly and unhelpful it was unreal, as if she was doing us a favour by being there. the milkshakes were so tasteless and watered down I didn't even finish it. And the waffle's were cold, rubbery and not what the pictures in the menu look like. I wasted money on 2 milkshakes and 2 waffle's and never enjoyed or finished either. Myself and my partner were bitterly disappointed with what we paid for compared to what we got. It definitely is not worth the money milky lane is charging and the store definitely did not deliver the standard of deserts it markets...

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Replies (1)
Milky Lane
Milky Lane's reply15 May 2015, 11:23
Official
Hello candicestewart,

Thank you very much for taking the time to report your experience with our Greenstone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards
Milkylane Customer Care