Bad Service All Round

I was at Gateway Milky Lane on Friday 10th July. We sat down and as I ask the waitress for a latte, she told me to look at the menu and then I can order - not even a greeting. Then we placed our orders. It was 2 kiddies meal - waffles, a cone with a flake and a pancake for myself. We ask for 1 water - tap, 1 x cappuchino and a cream soda. I asked for the water twice as I could see the waitress did not write it down.<br> <br> The waitress bought us ice cream in a cup with a flake and the kiddies meal, my latte, cream soda and that was it.<br> I did not receive my pancake or the water we asked for or even a cone with a flake but instead a cup. The bill came with pancake included as well as everything else. When I said we asked for a cone, the staff there argued with me and said that we actually ordered a cup. The lttle girl and her mom confirmed it was a cone order.<br> <br> The staff did not seem like they wanted to work there and couldnt care about the service. To fight about what we wanted is appalling. To not greet customers is not great service. This has put such a distaste of Milky Lane in my views that I will not support any of the branches nationwide. <br> <br>