Bad customer service

Good day reader.

This is in regards to the branch in the Cresta Shopping mall.

I was absolutely shocked at the service I got from a place I absolutely love having ice cream at. First of all we got to the milky lane in Cresta Shopping mall and I had told the lady that served us to place the order so that we could process the payment before we receive the order due to the fact that I did not know how much was on the gift card, she said she'll be back and came back with the ice creams I then told her " Please can you see if we have sufficient funds on the gift card before we take this" it looked like I was speaking another language cause she walked away, I called her and said "you still haven't checked if there is sufficient funds" she then brought her card machine and the card was declining so I said "but you were advised to see if payment will go through first what do we do now" so she walks away without advising anything calls the manager who is absolutely rude and said don't come back the manager caused such a scene as he shouted like you would shout at a dog.

The people that are employed a not equipped for the job nor do they have characteristics and s**** sets for the titles they have I mean I know how a client should be treated and how a Manger should behave and that's not it, he shouted as if I was a dog. Is this the people that deserve a managers position or jobs for that matter that lack the ability to give basic customer service