Almost Cakeless Birthday

I ordered a cake online on 23 June. I had not received a call from the branch and thus emailed to request confirmation of receipt of my cake order. Within an hour I was called and all the details were confirmed for collection on 10 July at 11am. I happened to be in the mall this evening (9 July) and decided to go to Milky Lane for dessert. I then saw a cake the same as I had ordered in the display cabinet so I asked all 3 staff members whether the cake was my order for collection tomorrow. To my horror, I was informed that they had no record nor knowledge of my cake order for collection tomorrow at 11am. I hurriedly purchased the cake on display and left. This is not the first nor even the second time I have had an issue at this branch in terms of ordering cakes. I'm not sure if they just don't want me as a customer for cakes or what. I'm very disappointed in having another drama and can't chance buying cakes from here for special occasions anymore.