A hot mess of of melted ice cream

I'm going to start from day one I've been to milky lane ushaka I bought 2large and two medium milkshakes I received my order first so I walked to the table to sit with my kids my hubby remained behind waiting on his order and the kids orders while I'm at the table I'm hearing my hubby telling the cashier lady I paid for a large not a medium they told him that is a large lucky I had the same milkshake and went there to show them how a large looks just imagine we took our orders and left. The next time we visited we ordered out kids the hootie owl and a puppy love for our kids and myself and hubby had the milkshakes again the kids icecream was so horrible the eyes were falling down some things were missing when we told them about it they gave us attidute my hubby bout himself a ice cream this time I chose my strawberry milkshake again i paid for a large but they gave me a medium when I inquired about it as I remember how a large looked like as I always buy it in Chatsworth they said oh thars hiw the large always was I again just took my order and left The third time which was yesterday 19 February 2018 we went to order the hooty owl and puppy love as usual they took so damn long to make it they even used their hands with no gloves and tried to hide it by standing with their backs towards us and pretended to use some clipping tongs quipment which was when they added the chocolate ball's when we finally got the kids orders after say about 20 minutes of making it it came to us melted and soft the marshmallows where old it was changing color there were sweets missing and my kids are small they know and want it as how it looks on the picture so I take it back and tell the cashier this is a hot mess and as im talking to her i see a man approach me i ask him are you the manager he says yes in a rude way I say excuse me that's not how you talk to a customer he says oh yous always have a compliant I said yes it's been the second time he says no this is the third and I said oh yes you right he starts screaming at me and I sacreamed back as a are screaming at each other my hubby arrives and we all screaming I feel as a loyal customer I just have been treated better I feel as though he could have came up to me and said sorry mam apologize for the horrible service and ask me if I want a new one or if I wanted to change my order instead he was screaming at me and my hubby telling us he saved us I mean saved us from what he was rude and disgusting for a manager I needs training a the staff there needs training did the owner find all the staff from the street I always spend R150 on my icecream there unlike most I see who but the cheap cones anyway my hubby asked for his money and we left we went to milky lane Chatsworth and told them and they even apologised for that rude manager and his unhygienic staff the Chatsworth milky lane is a wonderful place the manager made and went out of his way to make us feel comfortable because they were so packed he even came to our table numerous times to ask if we need anything if we are fine and he didn't even know if our horibke experiences at milky lane ushaka that's how customers should should treated we left a tip unlike the other customer's the cashier at milky lane Chatsworth was so happy cause not all leave tips but we had good customer service the waiter deserved it. I will never make a noise and raise my voice untill someone is disrespectful to me learn manners and respect Mr manager at ushaka MILKY LAME ???