Milky Lane Fourways Mall

Bad system, bad service, bad attitudes

I ordered an ice cream cake on the Milky Lane website for collection at a specific date and time at the Fourways Mall branch. At the time of placing the online order I was given the option to: 1. Pay when order was placed online OR 2. Pay when order was collected. I elected to pay when I collected. I received a confirmation email that my order is being prepared. This morning when I arrived at Milky Lane Fourways Mall to pay and collect the cake, I was told by the manager of the store that they cancelled my order (without any notification to me of this) because I didn’t pay when I placed the order. When I questioned the manager how they could just cancel my order without notifying me, she claimed to have tried to phone me without success. I have no missed call, voice message or email of any attempt to contact me. So Milky Lane, why do you provide the option of paying upon collection if you automatically cancel orders that are not paid when placing orders? What was more frustrating was the lack of customer service received by the three staff members manning the store this morning. No apology, no suggestions to remedy the situation, just blank stares as if I somehow inconvenienced them for bringing my business to them. Bad system, bad service, bad attitude. Rather spend your money elsewhere.