NEVER BUY A MILEX PRODUCT AS THERE IS NO AFTER SALES SERVICE

Made contact with Gloria from Milex, which is apparently Homemark as well, sent photographs of the lid of our Milex Power Pressure XL which is damaged. Simple request, kindly let us know if we could replace only the lid? The call was made on Friday, 8th of January 2021 and today no response on the whatsapp message or the call. Phoned again a few minutes ago when the call was answered and no one spoke but the unmistakable chattering, shouting and laughing of the staff in the background is awfully audible!! What an utter disappointment. Still we have no other recourse as Milex/Homemark is the only place which can apparently assist with the possibility of replacing the lid. What are we to do? Went to Makro and bought a new pot. The assistant promised us that the Milex representative would call me early today and again no joy. We would honestly just like to replace the lid and thus have a spare pot as we use the pot every day. Wished we had rather bought a different brand. NEVER EVER BUY A MILEX PRODUCT AS THERE IS NO AFTER SALES SERVICE FROM THEIR SUPPOSEDLY HEAD OFFICE