MILEX's after-sales-service SUCKS

Deeply disappointed with my very first purchase of a MILEX product.

I ordered a MILEX ***L Airfryer 6 November 2020 (from Takealot.com) and received the product around 13 November 2020.

I purchased this product AFTER having read many reviews on it and initially we were super psyched with our purchase of this product, however, we used it for about nine months and then it just stood unplugged for about four months and when I plugged it in to use it again it was completed "DEAD" - not a beep / light / nothing.

So in essence we only got about nine months worth of use from it, which is less than the one year warranty period and even if we had used it for the full year - it's barely two months after the warranty and it doesn't work. I don't think anyone spends over R2000 on an appliance with the intention of replacing it within a year's time.

My husband contacted MILEX Tue, 11 January 2022, spoke with a male by the name of "Ray" who simply said it's out of warranty so we will have to pay a standard R250 fee for it to be checked by MILEX and we have no idea what the REPAIR fee will be.

I feel that the after-sales "advice" / solution given to my husband is UNACCEPTABLE and at the very least we should not have to pay a fee in order for MILEX to have a look at the airfryer which was practically almost still under warranty (second month post warranty and it wasn't in use for at least four months prior).

I have made contact with MILEX first in January and still the solution remains unfavourable