Intentionally making returns very difficult to do!!!

The products buttons do not work properly (23l Air fryer). I bought it online, and to return it, I HAVE TO PAY TO SHIP IT TO JOBURG FROM CT!! Why can I not return it to HOMEMARK in Cape Town, or one of your many distributors? You are intentionally making it difficult (and expensive) to return - that is immensely frustrating. Where in CT can I drop off a return that I bought online???