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Janet S

1 reviews | Active since Feb 2018

16 Aug 2022, 19:47

Important information not advised before purchase.

I bought an oven air fryer on line, model MA0001. It works well. However after a very short while I noticed the glass window was dirty even after cleaning, and on further inspection saw that it was food debris and cleaning fluid trapped between the two layers of glass. This got worse so that over time (a few months) I had to move it to my scullery as it was so unsightly in my open plan kitchen. I contacted the Agents for advice on how to clean, and after chasing them up was told (I live in KZN) that I would have to courier it to Johannesburg and they would deep clean it. The cleaning would cost R250 and I would have to bear the courier costs and packing for travel myself. At the rate the dirt was accumulating it seems to me that this deep cleanse would need to be done regularly. I would therefore suggest that unless you live in Johannesburg don't even consider buying this appliance, the service is awful, there was no warning prior to purchase that it would have to be sent to Johannesburg for repairs. I will try and find a local repair man to see to it. No more Milex appliances for me - my full size Whirlpool oven has a double glass door and I have never had such a problem. This must be due to faulty manufacturing in China.

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