Faulty Air Fryer - Brand new

I am tired of not getting straight answers.

I took my MILEX 23L AIR FRYER OVEN WITH ROTISSERIE, back to Makro Cape Gate on the 18th of April 2022, because the elements were not all working, I only had the item less than a month before noticing this. They would not simply replace it and I was told it would have to go to the supplier for assessment. I was promised a turnaround time of 14 days. It has been a month and I still do not have my Air Fryer. Apparently it has been repaired and was dispatched from JHB on Friday 6 May 2022. Today is Tuesday May 17th and Lucrecia Maart who I keep having to contact cannot tell me where it is or when I will get it. All she says is that she is waiting for the Milex Representative to return the Oven. I paid good money for this item and I have now been without it as long as I had it. This is pathetic service. I will not buy another Milex item ever again.