Broken gift and no-one responsible

My husband bought me a Milex air fryer/microwave/oven for Christmas. At the end of October it was on a huge special online. I opened it today for the 1st time but when I opened the box, I found that the door and buttons were totally broken - I couldnt even take it out ot the box. It was clear that it was dropped on the side. I took pictures, phoned Milex. They asked me to mail the pictures, which I did. They phoned me back within the hour (amazing!) telling me that they cant take responsibility for it and they will not refund or exchange it for me seeing that they only have a 14 day return policy and it is probably the courier's fault. I am extremely upset as this was a gift, that is why it wasnt opened earlier. And only 14 days return??? Nowadays, that is terrible service. Who should take the blame then if you cant even trust the courier company you use??? I will NOT be buying anything from them ever again