SHOCKING customer service; ****** of R372

<p>I ordered wine on 31 March. Finally when it arrived, it was the incorrect order, so I sent through an email on 18 April notifying them of this fact.</p> <p>What followed is 2 months of constant follow ups from my side, that include being told that a swop was scheduled, then it wasn't anymore, then apparently I did receive the right order even though I didn't. I had to send through pictures of my order, and screenshots of the 2 different wines from the website to prove it. There is a R372 difference in value between the two! </p> <p>AND IT STILL ISN'T RESOLVED.</p> <p>They simply ignore your emails requesting feedback. Appalling customer service. </p>