I was deceived

<p>I was asked to convert my SAA miles in order to make purchases on the partner site Miles for style. I spoke with them on the 7th of December 2017. She took through all the necessary steps till order was placed. We confirmed delivery dates and everything which was meant to be the 21st December. I was specific that these gift needed to arrive before Christmas. She then went on to say shipment will be charged separately either i pay by credit card or with the miles remaining if there is sufficient left and would send me a mail with the quote with confirmations etc.. I waited for the quote which never came, the following day I received a mail confirming my order and asking for sizes by a Tanya Fester. To my assumption all was good. 3-10 business days later I follow up with my order. Only to be told to choose which method of delivery and to make payment. The options are 3-5days or 3-10days. Christmas is in 5days. I had to follow up and had I not I'd still would not have known that the goods have not even been shipped. To add to this they are not responding nor take the queries seriously. They have a bad attitude and careless. They misled me just to have me convert my miles and now my Christmas surprise for my family is ruined due to these above mentioned people.</p>