They promise to help me with a debt review status to be removed,thou I'm not currently on debt review,but 6 years ago only for two months ,but it's never updated

They promise to help me with a debt review status to be removed,thou I'm not currently on debt review,but 6 years ago only for two months ,but it's never updated.I did a R2500 payment at FNB 3 weeks ago ,now their story changed.Im paying them to do some work why must I go now put in effort to get paid up letters,that's their job.They never respond on WhattsApp Mrs they provided and on phone calls,no communication at all.I want a refunding of my money ,for they did nothing. No there's no response.Very bad ,that's theft