RS
Rhyno S

1 reviews | Active since Nov 2023

21 Nov 2023, 13:47

Lairs

This is one of the worse companies i been with, First they give me amount, then i ask to move the debit order to a new date, so i need to accept a new debi check, so i did, when i saw they deducted a new amount and did not tell me they make an error, they never discuss with me do you accept the new payment plan or send me a new contract with the new amount.

After talking to the manager he said he will refund me back, so he send me a document i must fill in, then i send him my banking statement where the amount was deducted, on the document state i will get my money back in 10 days time, So i waited and after 10 day the money does not show in my bank account. i sent an email, tried to phone the company, they said the manager is in a meeting or he went home, and the they said he is on training the whole week, the another manager said he will help me, i told him i tried how many times to get hold off the manager and every time they said he will call me back. He promise me he will email me and call me back, guess what i am still waiting. Then the one manager i deal with said to one of his staff members he never discuss with me to do a refund, but i got all the emails and the documents and if they don't deleted the recordings, it will also stated on there, please please please guys, be very very careful of this company.

Please beware of this company, these are just as good as ****mers. i don't complaint easily, but this is so unfair and they took my hard earn money without my consent.

if you continue with them please make sure that is the right amount and that all the stuff they say is true. Next stop is the Ombudsman

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Replies (3)
Milaw Legal
Milaw Legal's reply21 Nov 2023, 14:50
Official
Dear Rhyno,

We greatly appreciate you bringing your recent dissatisfactory experience with our service to our attention. Our primary objective is to address this matter promptly and comprehensively to offer you the most effective solution for your inconvenience.

Your concern has been promptly escalated to one of our dedicated specialists who will be in touch with you. They will work diligently to explore potential resolutions for your issue and restore your confidence in our company.

Kind regards,
Milaw Legal
RS
Rhyno S's update22 Nov 2023, 06:57
Reviewer Update
Good Day

Tank you for you message, They did come back to me, and apologize, but they still not want to refund me back. Here is what they said:
Good day Mr Rhyno.
Hope this mail finds you well, my apologies for getting back to you only now, I did receive your messages due to influx on our side I couldn’t get back to you on time.
Last week we did try to contact you regarding your refund request which myself and you spoke about, however due to work that has been done already in your application by our Admin department you didn’t qualify for refund.
My apologies once again, for any inconvenience caused in this regard however as promised your contract with Milaw Legal has been terminated.



Here is my Respond to him:

Good day Nkosinathi

Thank you for your email, this is definitely not in order. Like i said in the previous email and telephonic conversation, you agent did not inform or ask me do i accept this new amount i need to pay. There was no new contract signed and discuss with new amount. If the right steps was followed then all this will not be necessary.

I will not rest until that refunded is honoured as promised by you, and that form you send to me is proof. Milaw as lawyers suppose to know this.

I am not a person complaining or being unnecessarily rude, but as a company say they will refund the money back to me they need to honoured as well.

The point is your agent mess up and did not follow through.

So i believe you sit and talk to you CEO or who is running the company and refund the money back otherwise Milaw force me to go the Ombudsman and open a case against Milaw.

I am really sorry, but Milaw does not give me any other option. I hope this will be in order and we can come to an agreement and finally close this file once and for all.


So guys please don't do business with them, they just there to take your money. and they are not an honest company you can rely on, at the end is your choice, maybe you will get better service then me.
Milaw Legal
Milaw Legal's reply22 Nov 2023, 08:53
Official
Dear Rhyno,

We want to let you know that your case has been escalated to our executive team for a more in-depth examination, and we will reach out to you as soon as a resolution is achieved.

Ensuring our clients' satisfaction is our utmost concern.

Warm regards,
Milaw Legal