Complaint

I paid this company R4500 for a service which I’m still waiting on. It’s been back and forth and fed up with them. They call you provide feedback however when they reply via email they sing a different tune. I have requested for recordings of the calls and I’m getting the run around. I am in my right to request the call recordings I get no feedback from them I always have to email twice and then the same thing. I asked to speak to someone in a higher position the supervisor Zukiswa still disregards the request. I ask for a refund I’m being told they provided me with a service…what service? I had to do everything myself. When they type out letters and send to me they don’t even personalize by adding my name in the document. This is how companies feast off the back off consumers trying to get on their feet wonder how they would feel if this was done to them or their families….