Bad Service from MiLaw representative Odwa Makeleni

I am very disappointed with the service I received from your admin adviser Odwa Makeleni, she is Rude, *********** and has a very bad attitude which looks bad for your company because your advisors represent you as a company. I was called by Khanyisa who was super brilliant, informative and for one I felt like this company cares for and about its people. He gave me good advises and suggestions of which I found to be beneficial for me and my family and decided to join MiLaw, now when my account was handed over to Odwa, i could feel that this was going to turn out bad, no1 rule of tele communications is to listen to your clients so that you can give a clear answer or solution to the query at hand, as for the adviser she kept on interjecting me even when I was making serious points or asking important question, when I demand answers to my questions she is confused, I am getting emails that my docs are outstanding whilst I have sent all docs requested from me, I have asked her to send me proof that I have an account with Edgars that is in excess till to date I haven't received it, I got my report from transunion of which Edgars does not appear and when we both called Edcorn they said there is no account under my name as I too remember that I last had an account with Edgars in 2012 - 2014 now I have paid my money for something that is not even on my name ,when she calls me she has no answers to my questions she just becomes emotional as though she owns the company not apologetic at all, Since I am an Insurance Manager we take "TCF" very highly which stipulates Transparency: Be open and honest about your products, services, and policies. Avoid hidden fees or misleading information.

Respect: Treat customers with courtesy and respect, regardless of the situation. Listen actively to their concerns and address them promptly.

Consistency: Ensure that all customers are treated equally. Apply policies and standards consistently to avoid favoritism or **************.

Quality Service: Strive to provide high-quality service and products that meet or exceed customer expectations.

Accessibility: Make your products or services accessible and available to all customers. This includes physical accessibility as well as being responsive through various communication channels.

Fair Pricing: Price your products or services fairly, considering market standards and the value provided.

Feedback and Improvement: Encourage feedback and use it constructively to improve your services. Act on complaints and suggestions to enhance the customer experience.

Conflict Resolution: Have a clear and fair process for resolving disputes or complaints. Ensure that customers feel heard and supported in finding a resolution.

Well I did not feel like that at all after my encounter with her, train your people to have compassion and not act like they are working for a debt collecting company, this is my life, my money and I am paying for my services that I am not receiving listen to all calls I have had from her and advise if I am wrong cause I will apologies but if you find her in the wrong deal with the matter as you will loos credibility and valuable clients if you have such advisors or consultants I will take this further as I am really frustrated and I cant be paying for services I am not receiving nor benefiting from them.

I have asked MiLaw to hand over my account to someone else who wants appreciates working for MiLaw and who has compassion and good listening skills.

Your very unhappy client Sihle Nonca