CB
Carmen B

1 reviews | Active since Sept 2015

21 Sept 2017, 13:25

Very unhappy - Call centre zero

I got a call from Mr Price call centre stating that because I have a Milady account that I can get discount airtime on my account. I spoke to Michelle (call centre agent) and advise that if they can just call me after 16:00 as I have a meeting to attend. At 16:44 I received called from you and was unable to answer due to certain reasons at the work. Please note that there is a huge different between 16:00 - 16:44

Today I had a busy day at the office and from 09:00 - 11:45 I had received 10 calls from your agents. Only after I answered the last called and informed Michelle that I have not interested in the special did the calls stop. By the way Michelle was rude and I told her that I was not interested in any offers at moment but she was just trying to not to take no for an answer. Eventually I had to raise my voice to say that I was not interested and said goodbye.

Surely 10 calls is pushing the limited. If a person cannot answer at the time don't try again until later.

I really do hope I get feedback, unlike the last time where I submitted to customer care a complaint which was promised that Milady and Mr. Price will be combined and that you can either use you account card and any of the store. Which I am still waiting for feedback even if the call centre advise that this was going to happen very soon (2016)

0
Replies (1)
Miladys
Miladys's reply12 Oct 2017, 14:51
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.