*****ulent airtime purchase

Please assist with the following issue. Miss V Mqopi went to milady's stores on: 29th April 2023, for enquiry regarding here outstanding balance. Upon checking the store assistant informed her that there has been airtime purchases on her account to the value of R500 on the 28 February 2023, of which she was unaware of.

To this email I have attached, the requested documents. For assistance in this matter mentioned above.

She would like to know which number the airtime was bought from, and how this happened as she doesn't not make any airtime purchases using her account.

She cannot be held liable for repayment of airtime that were made of which she was unaware of, she doesn't even know how to purchase airtime using the method that has be used to de***** her account of airtime. I would also appreciate it if you'd temporary lock the account for any purchases until this is resolved.