PD
Praline D

1 reviews | Active since Nov 2024

09 Nov 2024, 01:09

Treat staff with respect

Firstly congratulations on the new store in Canal walk, happy to see all the friendly helpful staff I got to know over the year I've been shopping there, but I'm very disappointed in one staff member I have never seen her at the old store , what I have heard from staff is she is the new store manager, unfortunately I'm sorry to say I don't like the way she speaks to the staff I'm an old client at that store and staff knows me by name. I was atvthe store on Monday and was looking at the sleepwear was asked I'm I need help from one of the staff , she know me by heart and she explained the promotion on the 3 for 2 , was nicely helped by her , then we were approached by the new lady in a rude manner she didn't even great me as the customer she just spoke to the lady and asked her in this rude way are u done here, I was in shocked as the others never speak to staff like this especially on the floor and in front of a customer. What happen to customer service, the lady at the sleepwear was doing her job I could see the sadness on her face ,I'm disappointed how staff get treated when they only doing there job and that is to assist customer and customer service. Unfortunately you need to learn how to treat staff in the right manner or get out of working with people, the staff at Canal walk are very friendly and helpful. My daughter is writing this review for me as I can't. Thank you

0
Replies (1)
Miladys
Miladys's reply11 Nov 2024, 08:57
Official
Thank you for taking the time to bring this matter to our attention. We would like to apologies for the inconveniences and frustration caused and assure you that we are investigating this matter.

Warm Regards, 
Miladys.