Tough... we cannot help you..

Good Day... I am extremely disappointed with the service received. I purchased 2 pairs of pants on 2 different accessions. I decided to return the one pair as I had not worn it and with lockdown seemed unlikely. I did not have the slip for the pair I wanted to return (just the black pairs slip). I in fact did not want my money back but wanted to exchange it for something else and actually was going to make a bigger purchase and pay the difference in. Bottom line as I did not have the slip I was told they could not assist me.... I find this incredible as each and every other clothing retail would give you a voucher in lieu of your money back if you did not have the slip... I DID NOT WANT anything back.. I was going to exchange and make an additional purchases...... What happens if a customer of yours loses a slip??? The the answer is TOUGH? So Milady's will never assist you? I will not be setting foot in their stores again... (PS that pair was bought on a friends account and I told them they could look it up and do the exchange but that was also not possible...)