Took forever to approve my account

I app**** for a Miladys account Monday 16 October.The lady who works there emailed all my bankstatements through.I received a sms stating that my account was temporary approved but I must take my bankstatements.I was standing next to the lady when she emailed the bankstatements through.The consultant told her she did not receive all the pages.After that the consultant stated she can't she where my salary is paid in.On my bankstatement it states salary and the amount.But what I realize is that Miladys have the most *********** and illiterate staff that work for them at headoffice.Then they said my salary before decuctions and after decuctions is wrong.Looking closer they saw on the application form that was the exact and correct amount I filled in.The lady at branch send e-mails through more than several times.Each time a consultant states they did not receive it.Yesterday 19 October my account was fully approved.I can't understand why it took so long.