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<p>On Friday 23 September I went shopping at Miladys in Retail Park, Beacon Bay, East London. Bought denims and boots to the value of R1500. The money got deducted twice as there was a problem with the verifone system in store. The manager argued with me that it did in fact not deduct twice but only once. The second deduction would be back in my account within 24 hours. Well, no such luck. Went back on Monday 26 September with bank statements showing the money was deducted twice. She phoned head office and banks, sent through the copies of everything and once again assured me it would be in my account within 24 hours. It is now Wednesday 28 September and my money IS STILL NOT BACK. The way this was handled is not good enough. You just lost a very regular and loyal customer. **** you miladys! You people stole my money. You want a customer to pay immediately for their purchase, but when it's the customer that needs to be refunded we can go hang right? Disgusting.</p>
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Milady's
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Milady's
I received a call yesterday from the area manager at 10:40. No help at all. She had no answers. She promised to phone me back during the course of the day. I'm still waiting. Super uninterested in helping. Quite snotty on the phone actually. Honestly Miladys? That's the person you get to phone me? I am not interested in excuses, I want answers or this will be escalated. I am very well versed in the consumer protection act. Keep effing around with me. I dare you. Apparently MY money that was double deducted is STILL in your ABSA account, not being released because someone has STILL not sent through the authorisation number from miladys to the bank to release MY money. What is going on? Maybe someone who is actually dealing with this directly can speak to me? Don't get some uninformed half-interested area manager to speak to me about this. Would it be fair if I go to the store and cause R1500 worth of damage and then you can keep my money? Because I AM GETTING SERIOUSLY ****ED OFF NOW!!!!
I received a call yesterday from the area manager at 10:40. No help at all. She had no answers. She promised to phone me back during the course of the day. I'm still waiting. Super uninterested in helping. Quite snotty on the phone actually. Honestly Miladys? That's the person you get to phone me? I am not interested in excuses, I want answers or this will be escalated. I am very well versed in the consumer protection act. Keep effing around with me. I dare you. Apparently MY money that was double deducted is STILL in your ABSA account, not being released because someone has STILL not sent through the authorisation number from miladys to the bank to release MY money. What is going on? Maybe someone who is actually dealing with this directly can speak to me? Don't get some uninformed half-interested area manager to speak to me about this. Would it be fair if I go to the store and cause R1500 worth of damage and then you can keep my money? Because I AM GETTING SERIOUSLY ****ED OFF NOW!!!!