Theft?

<p>I have requested (email) my account to be closed end of 2015 after I immigrated. I kept on receiving statements (+ balance). Eventually (after +- 4 months of nagging) they responded - my account cannot be closed as I have a debit and must come to the store and they will issue me with a gift card. Hello! I told you I am in a country thousands of kms away! Right, next step (after various emails and no responses - 5 months later) I wrote a letter (cc'd my daughter in SA ) authorising Milady to give her the gift card (a mere R400 btw). Nope, while at the shop she skyped me as they did not want to accept it and I spoke to the lady. She said I should send my banking details (which I already had). They will refund.</p> <p>In the meantime I receive monthly statements deducting card and admin fees. After various emails (no response) I logged a complaint on MRP site. Great response at last! And the request? Please send your account or ID number. Patience....</p> <p>I forwarded the latest invoice and my ID number and .... nothing. Another month went by (January 2017), next statement arrived, which I forwarded to Miladys asking about the refund status. Awesome a response! And the request? Please provide us with your account or ID number (by the same person requestingbitvthe first time). Not again?!</p> <p>If we continue at this rate, I will end up owing Miladys therefor they cannot close the account. This is not only beyond pathetic service but I regard this as theft.</p> <p> </p> <p>Note my phone number is a NZ number - this website does not support international numbers</p> <p> </p>