Terrible Service from Miladys

wrong order delivered

I would like to e express my utmost disappointment in the "non service" I received from the mentioned order. I received the complete incorrect order on the 7th of February. And to date this has not been sorted out. I was told yesterday that I will only be paid my money back when the incorrect package has been collected and checked back into the warehouse. As of the 19th of February no arrangements have been made to collect the order that is not mine? This is very unacceptable as I paid a lot of money for goods I have never received. I am now been held responsible and my money is being withheld. I find this totally unacceptable and feel that your lack of urgency in sorting out my issue shows a lack of respect to your clients Darryn Matthews