Terrible embarrassed by Miladys

I did a online application approx 3 weeks ago. Got all the sms stating that my account was approved they only needed bank statements which was send. Not hearing anything I called this past monday. They acknowledged statements. Sms to show at store to get card never came. I called again yesterday Thursdsy...account on hold statements to old....nobody informed me. Resend statements. Nice lady Mbali called this morning stating that account is approved and I will get my sms for store to fetch card. Sms arrived declined....very confussed called Mbali back...sorry it is now declined because I recently opened a Woolworths account. What on earth has thst got to do with my approval with yhem. How terrible to actually get in your car hoing to a branch waiting for the sms in store after been told it has been approved. Very embarrassing. I have been a cash customer for so long and had a settled account eith them years ago. Unfortunately I will now dpend my money somewhere ese where I have been treated well with no problems re a new account...thsnk you Woolworths! Shame on you Miladys you just lost me as a client.