Tap-to-pay

Complaint: I attempted to pay with my phone (tap-to-pay), but the store does not accept this method. In today’s world, most people don’t even carry cards anymore — it’s frustrating and inconvenient that such a basic payment option is not supported.

When I raised this with the manager, she simply said “that’s instruction from head office” and showed no concern about the fact that they were losing a sale. This attitude towards customer convenience is very disappointing.

I expect the head office to review this outdated policy and provide customers with modern, hassle-free payment options.