Tammy bringing Milady's down

You are welcome to go and listen to my previous 2 calls with Milady's. <br> Just before end of the month (April) the accounts department phoned me, asking me where the the monthly payment. I calmly tell the guy that it is not even month-end and if he look - he will see payments are ALWAYS made after month-end only. I then also enquire about SMS's received telling me the account is in arrears. He then apologised and said he can see it is indeed the case, and apologies for the SMS send out as well. <br> For the life of me my phone rings, 5 May where Tammy ask why the account is in arrears. I kindly log in to Internet banking and confirmed R400 was paid 2 May already. I then also explained that this is not the first time this happens. Then this woman have the audacity to start arguing with me - telling me \I never make payment arrangements and can never commit on when I will be paying my arrears account"I then stood up from behind my table and started to say that she will not speak to me in this manner - especially accusing me of being a bad payer and not keeping my account up to date. She then shouted that I am not even the account holder"