JD
Judy D

1 reviews | Active since Oct 2009

29 Nov 2015, 16:38

Such an effort to help

I went to Greenstone Miladys this morning to return a top. The assistant said she would have to give me a gift card as credit. I said that I had paid cash and would like cash back. She informed me that the computer would not allow her to give me the cash.<br> I then told her to call the manager to override it so that I could get the cash. She reluctantly called her and I was told the same story by the so called manager, WHO THE WHOLE TIME WHILE TALKING TO ME WAS CHEWING GUM, which is enough to make my blood boil.<br> I informed the \manager"that I was not leaving until she made a plan to give me cash instead of a gift card. Miraculously she could then make a plan and give me the cash.<br> <br> It is quite clear that the customer does not count for much anymore"

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Replies (1)
Miladys
Miladys's reply30 Nov 2015, 14:17
Official
Hello jaydee,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Milady's