ST
Sumaiyah T

1 reviews | Active since Jan 2013

19 Mar 2022, 06:01

Stop embarrassing customers!

2 days ago I received a voucher from Miladys via SMS stating that “they have missed me” so they sent me a voucher to use on any Miladys purchase. However, when I went to the store I picked an item which was on sale and went to pay for it. I opted to use to voucher and have the balance put on my account as R200 is a big saving. Upon arriving at the till, I had to endure the embarrassment of being told that the voucher does not work on sale items. However, the SMS clearly stated “on any Miladys purchase “ and there weren’t any T&C’s mentioned. I’m certain that there were a few customers who experienced this as the cashier told the Manager that they have tried this voucher on sale items and it didn’t work. Miladys must stop misleading their customers and also stop embarrassing us like this!

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Replies (1)
Miladys
Miladys's reply21 Mar 2022, 15:44
Official
 Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. 

Kind Regards Miladys

Best regards,