Sorry no re-imbur*****t

<p>Only after really scruitinizing my Milady's account for January 2017 did I notice I had club fees charged, Im not a club member and never asked to be. After contacting account queries I was told that it was put on the system in August 2016 already. No signed proof or voice recording is available to verify that I indeed requested for this. I am beyond annoyed. I have had my account since 1997 and all I get told is "sorry, I can stop it immediately but no refund/corrections on the account can be made for previous charges. Gosh not even considering, We sorry, gee after being a customer for 20 years - we are sorry and adjust the account accordingly. So annoyed !!! : /</p>