KM
Kago M

1 reviews | Active since Dec 2019

28 Mar 2020, 15:42

Sim cards

Mrprice Group and Miladys charged me for a sim card that I did not agree to pay for. They informed me that I would receive a recording to confirm that I had agreed to pay for the sim card but I have not received the recording to date. The amount I "owed" them was R480.47 which I decided to pay because of my credit record. From now on I will never agree to such "promotional sim cards" that I know nothing about or have little info on. I regret even speaking to the consultant about the sim card because I was unaware that it was a contract. I just had to voice my concerns to assist someone who may encounter the same issue in the future.

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Replies (1)
Miladys
Miladys's reply14 May 2020, 12:15
Official
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.

Kind Regards
Miladys