SHOCKING SERVICE - AND DONT CARE ATTITUDE

SHOCKING SHOCKING SERVICE..... I purchased articles on line. Needless to say the items arrived late - but the very next day another exactly the same parcel arrived. One from Durban Office and one from Canal Walk Miladys. I called immediately to notify them - but also say they had debited me twice on my account. I have called them 5 times. The first time their online department was very helpful and committed to collecting the parcel and crediting my account with the duplicate value. To date - NOTHING... This has been ongoing since 23 Sept. I have called them so many times it is crazy - either to have them hang up on me - or transfer my call and drop it. I have paid my account - the portion that I agreed to purchase - To add insult to injury they now say my account is in arrears with the amount that they owe me for the duplicate.. ***!!! USELESS CALL CENTRE... CLOSING MY ACCOUNT AS IT SEEMS THEY DO NOT CARE... GOING THE SAME WAY AS EDGARS... DOWNHILL