Shocking customer care Hilton Miladys

Very poor experience at the Hilton branch of miladys. Bought a necklace which broke 3 days later. R99 being the cost. As I did not produce a slip I was offered R45 back and I had to purchase something to get it. Initially that was the case but then was told that they had no cash to give me my money back. A total ******* and will no longer support any miladys or associated stores. I thought purchasing from a well known store would stand be on good stead with a quality but now I think it purely is a ******* with poor customer care. Sadly the unhappy client speaks louder than the happy one. Hilton is a small place where word travels fast.