Shamla Rajah Milady's Gem

<p>I wish not to focus on the unsavory side of this story, however I want to share the experience I had with</p> <p>a Supervisor Shamla Rajah.</p> <p> </p> <p> In a day and age where retailers and especially the financial side of the business has no regard for customers. Everything seems to be black and white,</p> <p>and they rarely keep their promises on things such as “ I’ll look into this” “ I’ll call you back” “ Let me see what I can do”.</p> <p>When speaking to Shamla these where the common promises made, and to be honest I had no faith in her to keep any of these.</p> <p>The only thoughts that crossed my mind was, “darn I’m probably going to have to chase this up for months, with no results”</p> <p>I mean this is retail and this is the financial side, the side of the business where the consumer comes a sorry second.</p> <p> </p> <p>Being 16 weeks pregnant, and in the process of purchasing property, I was so frustrated at the mere thought of the months ahead and the challenges</p> <p>I’m going to have with Milady’s.</p> <p> </p> <p>But to my surprise J Shamla Rajah crossed my path J. A rare gem in the Customer Services industry. I haven’t met someone this customer centric in a very, very,</p> <p>loooooooooong time, if ever. Her tone of voice was soothing, she calmed me right down. When she said: ““ I’ll look into this” She looked into it…… when she said: “I’ll call you back”</p> <p>She called me back……….When she said: “Let me see what I can do”. She checked what she could do. Ms Rajah kept each and every promise she made to me.</p> <p>Sorting out the issue was a mere bonus to the customer service I received from her. She is a true and rare asset to your institution J</p> <p> </p> <p>Thank you Shamlah, from the bottom of my heart thank you J</p>