Rude service . *********** stupid consultant

I received a call from a call centre consultant by the name of nomusa.she said she is phoning from Milady's and she is reminding me of the R400 agreement made .upon me wanting to ask there is a person who called in May 2025 she told me of R982 and I have made payment of 280+300+400 how much exactly am I owing for confirmation and verification purposes.she was not interested to listen She tolde "I called you to pay " she hung up. I always respected and thought Milady's and stuff were good but what I heard is a non empathetic, ***********,rude , consultant who I have no idea why is she employed there when she fails to listen. I urge the company to refrain this person .assess listening skills as she has none . If. It were up to me she is not deserving of the employment there or any call centre Kindly forward to relevant dept .I need her dealt with