1 reviews | Active since Nov 2015
returning of goods a nightmare
I had purchased a swimming costume from miladys gateway and was told by both staff members of which one was management that I could return or exchange in another store where I live (port Shepstone) if it was not used and had the protective patch. I had ask this question at least 3 times before the purchase was made- as it was with my credit card. I brought the item home then decided the colour was too dull so I decided to take back the item to miladys port Shepstone where they refuse to do the return. They told me the company as a whole does not take back swimwear. I did explain what I was told otherwise by miladys gateway but no further assistance was done from store level. The item I am returning has kimbles still on and protective patch on and never used. I am truly disappointed at the pathetic service received as a customer and an account holder as I was made to be **** when I was told the item couldn't be returned. I want my stuff returned as I was wronged and actually considering closing even my store card.
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Milady's
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Milady's
