Refund delayed due to *********** staff

I am so frustrated and disappointed with the service I have received from Miladys… I made a purchase at the Benoni Lake store on Friday, 5th July. On Sunday, 7th July I returned part of the purchase I had made. I paid with my DEBIT card so the refund was supposedly done back to my card. No problem I thought, I have returned clothes to Donna Claire and Woolworths and they have done a refund back to the card and it normally reflects within 24 hours. However this was not the case with Miladys as by yesterday, 9th July it was not showing so I called the head office to query. The lady I dealt with, Rebecca took my query up with the store manager who called me back. I was told by both the lady from head office and the lady from the store that I should have been given a cash refund as they don't normally refund to DEBIT cards, only Credit cards. None of this was told to me at the time of the return and the lady who assisted me should have given me cash as according to the manager this was the correct way to do the refund. Anyway this morning I get a call from the store manager to say the refund will take 7 - 10 working days.... This is unacceptable, when I purchase you take the money from my account immediately but when I am due a refund which your staff admitted should have been in cash, I have to wait 2 weeks??? Where is the money sitting earning interest for those 2 weeks? I have been a loyal customer for the past few years however after this experience I am not sure I would shop at Miladys again! This morning I have tried contacting Rebecca at the head office, but I get no answer I would like a senior Miladys manager to contact me asap and escalate this matter in order for my refund to be processed asap, I cannot wait 2 weeks!!