EN
Erica N
1 reviews | Active since Oct 2022
03 Oct 2022, 12:33
Poor service from call centre
Trying to close my account - customer service call center number rings endlessly. Send an email and was promised a response within 24-48 hours it is 120 hours later and still no response. So glad I've decided to close my account
Helpful (0)
Replies (2)0
Replies (2)
Miladys's replyOfficial
03 Oct 2022, 14:52 Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. Kind Regards Miladys
Miladys's reply03 Oct 2022, 14:52
Official
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. Kind Regards Miladys
EN
Erica N's updateReviewer Update
05 Oct 2022, 11:47Sadly I was not contacted by Miladys or a representative of the group and are none the wiser regarding their "investigation" into my request to close my account.
I made contact with their service center via email this morning.
I was informed by Jacqueline Govender, a support rep for the Mr Price Group , that the reason why my query cannot be resolved is because "ABSA Bank is having a problem downloading the files for payment"
Thus according to her I "will have to wait for payment to update" before they can assist.
This is despite the fact that I made my payment more than 4 business days ago.
She was not able to inform me what steps the Group has in place to remedy the situation they have with ABSA
I still do not know whether someone in the accounts department actually had a look at my account (proof of payment was supp****) to search for the payment or whether ABSA Bank is the problem here.
Just so glad that I do not bank with ABSA and the Mr Price group will just lost my support
I made contact with their service center via email this morning.
I was informed by Jacqueline Govender, a support rep for the Mr Price Group , that the reason why my query cannot be resolved is because "ABSA Bank is having a problem downloading the files for payment"
Thus according to her I "will have to wait for payment to update" before they can assist.
This is despite the fact that I made my payment more than 4 business days ago.
She was not able to inform me what steps the Group has in place to remedy the situation they have with ABSA
I still do not know whether someone in the accounts department actually had a look at my account (proof of payment was supp****) to search for the payment or whether ABSA Bank is the problem here.
Just so glad that I do not bank with ABSA and the Mr Price group will just lost my support
EN
Erica N's update05 Oct 2022, 11:47
Reviewer Update
Sadly I was not contacted by Miladys or a representative of the group and are none the wiser regarding their "investigation" into my request to close my account.
I made contact with their service center via email this morning.
I was informed by Jacqueline Govender, a support rep for the Mr Price Group , that the reason why my query cannot be resolved is because "ABSA Bank is having a problem downloading the files for payment"
Thus according to her I "will have to wait for payment to update" before they can assist.
This is despite the fact that I made my payment more than 4 business days ago.
She was not able to inform me what steps the Group has in place to remedy the situation they have with ABSA
I still do not know whether someone in the accounts department actually had a look at my account (proof of payment was supp****) to search for the payment or whether ABSA Bank is the problem here.
Just so glad that I do not bank with ABSA and the Mr Price group will just lost my support
I made contact with their service center via email this morning.
I was informed by Jacqueline Govender, a support rep for the Mr Price Group , that the reason why my query cannot be resolved is because "ABSA Bank is having a problem downloading the files for payment"
Thus according to her I "will have to wait for payment to update" before they can assist.
This is despite the fact that I made my payment more than 4 business days ago.
She was not able to inform me what steps the Group has in place to remedy the situation they have with ABSA
I still do not know whether someone in the accounts department actually had a look at my account (proof of payment was supp****) to search for the payment or whether ABSA Bank is the problem here.
Just so glad that I do not bank with ABSA and the Mr Price group will just lost my support