MN
Michelle N
1 reviews | Active since Mar 2016
03 Feb 2023, 13:14
Poor service
Online order placed and paid for on 26 January 2023. When I check my account the order is 'on hold' Have previously sent an email to enquire what this means which was totally ignored. Today I called the so called help centre only to be told that they cant help me either because 'their system to check orders is down'.
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Replies (2)0
Replies (2)
Miladys's replyOfficial
03 Feb 2023, 15:15 Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
Warm Regards, Miladys
Warm Regards, Miladys
Miladys's reply03 Feb 2023, 15:15
Official
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
Warm Regards, Miladys
Warm Regards, Miladys
MN
Michelle N's updateReviewer Update
03 Feb 2023, 15:35Thank you I have been contacted; in future would be nice if the reason for a delay is communicated to the customer
MN
Michelle N's update03 Feb 2023, 15:35
Reviewer Update
Thank you I have been contacted; in future would be nice if the reason for a delay is communicated to the customer