Poor Service

Good day,

I have been trying to add the funeral, partner and account protection plan to my account since October 2018. To this date no one has even bothered to call me. I went to our local store, where they actually tried to help me but they were told by the consultant at the helpline that those benefits could not be added to my account as I am older than 60. No one informed me about this when I opened the account - also last year when I was already older than 60.