Poor Customer service
<p>I recently viewed a advert on the Miladys facebook page where a price was omitted......i asked at which store can I pick up the item......only to be told it was an error on the graphics department side and the correct price is R119......</p> <p> </p> <p>As a customer what you see is what you pay.....in this case it's R00</p> <p> </p> <p>I have a pic of the advert should you require it</p>
Hi Tracey.
We Thank you for bringing this to our attention, you will be contacted directly by one of our team members at Head office.
We apologise for any inconvenience caused to you.
Kind Regards
Milady's
Hi Tracey.
We Thank you for bringing this to our attention, you will be contacted directly by one of our team members at Head office.
We apologise for any inconvenience caused to you.
Kind Regards
Milady's
Thank you Miladys for your response however please if the below response and tone was really necessary and is that what your customer service is all about......
Good afternoon Tracey
As we have explained on numerous occasions, the price advertised on our Facebook post was in error. The correct price is listed on the website. However, if you sincerely feel entitled to something free of charge as a result of an honest mistake, then by all means you may have it. We trust that you will be a happier person after this. Are you a Miladys accountholder and which store do you normally shop from? We will get in touch with the manager to arrange for you collect your freebie.
Regards
The Miladys team
Thank you Miladys for your response however please if the below response and tone was really necessary and is that what your customer service is all about......
Good afternoon Tracey
As we have explained on numerous occasions, the price advertised on our Facebook post was in error. The correct price is listed on the website. However, if you sincerely feel entitled to something free of charge as a result of an honest mistake, then by all means you may have it. We trust that you will be a happier person after this. Are you a Miladys accountholder and which store do you normally shop from? We will get in touch with the manager to arrange for you collect your freebie.
Regards
The Miladys team
My final reply from Miladys.......sarcasm and you call it customer service......thank you very much
Thank you Tracey
We hope you thoroughly enjoy your bangles and no, you have not done us any favours in this case. Our customers do understand that mistakes happen and are not always waiting for an error to score something for free. Please forward us your mobile number so we can let you know when your voucher is ready. We give away many prizes to our loyal customers and Facebook family, so this is not a loss to us in any way. We trust that this will be the end of this ordeal.
Kind regards
The Miladys team
My final reply from Miladys.......sarcasm and you call it customer service......thank you very much
Thank you Tracey
We hope you thoroughly enjoy your bangles and no, you have not done us any favours in this case. Our customers do understand that mistakes happen and are not always waiting for an error to score something for free. Please forward us your mobile number so we can let you know when your voucher is ready. We give away many prizes to our loyal customers and Facebook family, so this is not a loss to us in any way. We trust that this will be the end of this ordeal.
Kind regards
The Miladys team