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1 reviews | Active since Sept 2019

25 Nov 2024, 12:25

Please get it right Miladys

I'm so over miladys. Yet again I had a problem with returning an online order. Previously I've only been given vouchers for returns because the card I use for online shopping stays at home. The problem with vouchers is that THEY NEVER HAVE MY SIZE INSTORE , especially pants and only occasionally tops. Apparently there's no call for it. There's no way to redeem the vouchers for an online order, so they stack up. This time I made sure to take my card with me. But no, I didn't produce a receipt, so no refund. You don't get a receipt says me, actually you do says the staff member. After a heated discussion and my proving I did the order from my phone, I was refunded. Not without a lot of talking between the staff, which I pretty sure wasn't complimentary. I also collected an order and was told 'there's definitely a receipt in there, I can feel it'. I get home, lo and behold, no receipt. So if I need to return any of these items, I'm in for another fight. THERE IS NO RECEIPT. So we have no stock in store, 2 weeks delivery time when ordering online, and wrong information from staff about returns, with an argument every time. Sadly miladys is the only place that does my size (48) so I'm stuck with them , and I like their products. I am very happy with my latest purchase. A tale of two stores.

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Replies (1)
Miladys
Miladys's reply25 Nov 2024, 13:48
Official
  Thank you for taking the time to bring this matter to our attention. We would like to apologies for the inconveniences and frustration caused and assure you that we are investigating this matter. 

 Kind Regards
 Miladys.