Pathetic service taking advantage of the elderly

On the 17th of December I proceeded to your Gateway store and was assisted by Jessica, who informed me that I cannot cancel the club my mum would need to sign for the cancelation. During these tough times your staff expect a 72 year old woman to come through just to have this done.

Had she been given the correct information in the first place she would have not subscribed, I was present when your staff member informed her that she would not have to fo it and I can do it on her behalf!

Furthermore when I went in to cancel the club, Jessica could see that I was unhappy and proceeded to call the manager/supervisor and this is what shocked me the most, the manager came to the till did not greet or acknowledge me and just walked away with Jessica then reiterating that her manager said my mum would have to come in to cancel the club.

Is this the way your company does business? Preying on the elderly. Coming from a retail environment I find this behavior unacceptable! Shocking and distasteful.

In these trying times businesses are struggling however Miladys seem to be doing extremely well to offer this level of pathetic service!

Please can I ask that this club subscription be closed with immediate effect?