Pathetic Service - 7 weeks after placing an order and no refund still.

On the 23rd of September I placed an order online with Miladys. My invoice number ***. My order was delivered a few days short of a month. I was called by the Clearwater Mall branch before receiving the order to advise me that the delay in shipping was due to one item(black fit and flare Ponti dress) could not be sourced. The lady advised that I would be refunded for this item. The refund will go back to the account I used to make the purchase. I agreed. I have called the call Centre *** every 2nd to 3rd day for feedback and every agent has told me they are escalating the refund to head office. I am unable to reach head office on any of the numbers listed. Today is the 13th of November 7 weeks from the date of order and I have still not received my refund or the dress. No one calls back to provide an update the way each agent promises. So I don't have the dress or my money and Mildays clearly could not be bothered by their lack of customer service. My money is gaining interest in their account and till today not one agent has even offered so much as an apology for all the delays.