Pathetic, rude behavior and poor service by Zama Nyunswa from Miladys ***** department Head Office

My Miladys account was **********ly utilized and airtime of more than R500 was purchased via a cellphone after my number was **********ly ported to another network in December 2019. I reported the ***** to Miladys ***** department via the Galleria store. I forwarded all documents as required to ***** department. No one ever contacted me since then only I kept doing follow-ups with Zama Nyunswa from their ***** department whom I had emailed her the documents directly and she never even bothered to acknowledge receipt of my email even when I wrote to her requesting her to do so. She only responded by saying I should wait for them to contact me when I phoned for feedback. Today the 13th January I visited the store and eequest them to call ***** department as I need feedback once again. I was assisted by branch manager Lorraine, she phoned ***** and Zama was so rude to her and refused talking to me as a customer she was arguing with her while I stood there and totally refused talking to me. She sad Lorraine must inform me of an outstanding document of which I had indicated on the affidavit that I could not obtain from the other network provider that ported my number. When I asked Lorraine as to why were they not communicating with me that there was an outstanding document all along, she claimed that she sent me an sms. I asked for proof but she simply put the phone aside not even on hold and she was bragging to her colleague on the other side of the phone that we home like that then since we don't want to listen and provide the document she wants, after waiting for 17 full minutes the lady at the store had to hang up and I was left like that. She then promised to escalate the matter to her regional manager as she was also very disappointed with treatment from *****. On my way home I had to call my current service provider for the letter that the other service provider refused as proof that my number was ported without my knowledge and I forwarded to the same Zama. Her attitude is despicable and she has no respect of even her colleagues. What hurts me the most is that the very same Edcon group stores she works for, was once rescued by my department the UIF fund and today she is treating customers like this. I demand a written apology from her and her manager she needs to be trained on customer care surely it doesn't exist on her daily working life.